How do I get a resubmission done?
To get a resubmission, the applicant must bring the rejection letter issued by the Department of Justice (DOJ) to a live scan location. The transaction should be marked as "resubmission" followed by the Original Applicant Transaction ID number (OATI) on the "Submission Information" page on CScan. It is recommended to go to the original location the live scan was taken as the operator should not charge for the resubmission. The management for a new location may charge their rolling fee but not the government fees. If an applicant has been rejected twice for the same live scan due to poor quality fingerprints, the DOJ will issue another rejection letter with an application for a manual name check. The applicant will not need to get live scanned a third time.