Certifix Live Scan
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Live Scan Followup

  • What if the information on my record is incorrect?
  • Who can I contact to check the status of my live scan?
  • What is an "OCA" number?
  • How long does it take for the requesting agency to receive the results?
  • I obtained an expungement pursuant for an offense, why is it still on my record?
  • How do I assign a designee to receive a copy of my record?
  • What if the agency didn't get the FBI results or background check?
  • How long will it take to receive a response?
  • How do I get arrests or court disposition information removed from my criminal history record?
  • What do I do if I received my California response, but the FBI rejected the applicant submission due to poor quality?
  • Why was my live scan rejected?
  • How do I contact the FBI for my results?
  • How can I get a certified letter on my initial response as well as the Apostille?
  • Where can I get a copy of my live scan request form if I cannot find it?
  • If the status of my live scan says it has been completed, but my employer has not received it what should I do?
  • Can I get my results from a previous live scan sent to a new agency?
  • How can I find out what is taking so long on my live scan?
  • How far back does a live scan background check go?
  • How do I get a resubmission done?
  • I processed a record review several weeks ago and I still haven't received my results. How can I fix this?
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  • Live Scan Followup
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