How can I find out what is taking so long on my live scan?

The agency or employer requesting the fingerprints can contact the Department of Justice via email at appagencyquestions@doj.ca.gov.  

Include the ORI #, first and last name of applicant and the ATI number.  

***DO NOT INCLUDE ANY PERSONAL INFORMATION IN THE EMAIL SUCH AS DATE OF BIRTH OR SOCIAL SECURITY NUMBER or email will be rejected.***