If the status of my live scan says it has been completed, but my employer has not received it what should I do?

You must contact your employer, and they should contact the Department of Justice at appagencyquestions@doj.ca.gov to retrieve the results. 

The email must not include any personal information such as date of birth or social security number.  

It should include the following information: applicant full name, ORI, and ATI.