What if the agency didn't get the FBI results or background check?

1. Ask if they submit a California live scan. 

2. If yes, they have to contact the Department of Justice. 

3. They can check on the status on the DOJ Hotline (916) 227-4557 and their applicant agency can send an email to "appagencyquestions@doj.ca.gov" for more information. They should not include any personal information such as date of birth or social security number.  They need to include the ORI #, ATI # and the first and last name. 

4. There isn't a separate email contact for the FBI for these transactions.