What if the applicant filled out the Live Scan form correctly, but the Live Scan operator transposed numbers or left information off the submission?

The applicant will need to be fingerprinted as if it were the initial transaction.  All fees will be charged.  The Live Scan operator should not charge a rolling fee the second time if the mistake was his/ hers.  Also, you may be able to work out a deal with the fees with the Live Scan operator.   

If you keep having problems with the accuracy of information from a specific Live Scan site, please contact DOJ's Client Services Program at (916) 227-3332 during regular business hours.  

Also, discourage applicants from using these particular sites.

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