Certifix Live Scan
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Live Scan Operators

Information for those offering live scan services

  • If there is no OCA on the form, do I need to put something where the OCA belongs?
  • What should I do if the transaction was entered without the agency Billing Number?
  • Can I use a Mexican Matriculation card?
  • If I made a mistake on my live scan form and it was submitted to the DOJ, can I change it?
  • What do I do if the billing number on the live scan form is showing as invalid?
  • How long does it take to perform the Live Scan?
  • If a person has a cast on do I annotate the fingers amputated?
  • Can I use a DMV print out, license renewal, ID update?
  • How do I get a resubmission done?
  • What if the applicant lives in another country?
  • Can I roll my own fingerprints for the certification?
  • If the tip is amputated, do I still roll the finger?
  • If the information on CScan when I enter the ORI isn't matching the form, would that make the ORI incorrect?
  • If I have submitted a transaction, can I still make edits to the transaction?
  • What do I do if I forget to request an FBI check or make any data entry mistakes on the Live Scan form?
  • Do you provide the forms or do I have to bring the form?
  • If there is no application type on the Live Scan form what do I put?
  • On CScan, where do I enter the passport number?
  • How long do you keep the Request For Live Scan Service form?
  • Are you DOJ certified?
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  • Background Check Results
  • Billing
  • Department of Justice
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  • Live Scan Followup
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  • Types of Live Scan
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